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Terms And Conditions

Terms and Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage website.

The domain name including all websites and web pages within the Website as well as any equivalent, replacement, substitute or backup websites and web pages which are associated with the Website (“the Website” or “this Website”) is owned and operated by Trent Hypermarket Private Limited (Formerly known as Trent Hypermarket Limited), a company incorporated under the Companies Act, 1956 registered office: Taj Building, 2nd Floor, 210 Dr. D.N. Road, Fort, Maharashtra, Mumbai 400 001 and corporate office at First Floor, B’ Wing, Commercial Tower II, Kohinoor City Mall, Kirol, Kurla (West), Mumbai – 400 070.

For the purpose of these Terms of Use, wherever the context so requires “You”, “Your” or “User” shall mean any natural or legal person who is accessing this Website. The term “We”, “Us”, “Our”, “Star” shall mean Trent Hypermarket Private Limited.

Your use of the Website shall amount to you having read, understood, acknowledged and agreed that you will abide by the rules, guidelines, Terms of Use listed below or as may be revised from time to time and any additional terms that govern the use of the Website and/or its services (“Terms of Use”). By mere use of the Website, You shall be legally contracting with Trent Hypermarket Private Limited and these terms and conditions including the policies constitute your binding obligations, with THPL

(“Agreement”). We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. If you want to ask us anything about these Terms of Use or have any comments or complaints on or about our website, please email us

Eligibility to Use

Use of the Website is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including UN-discharged insolvents etc. are not eligible to use the Website. If your age is below 18 years you are prohibited to use this Website. As a minor if you wish to use this Website, such use may be made by your legal guardian or parents on the Website. THPL reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to THPL’s notice or if it is discovered that you are under the age of 18 years.

Copy Right & Trademark

THPL and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this website. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of THPL or any third party’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to THPL. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of THPL. You may not modify, distribute or re-post anything on this website for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of THPL, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. References on this website to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply THPL endorsement, sponsorship or recommendation of the third party, information, product or service. THPL is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the ‘Contents’) are intended solely for personal, non-commercial use. No right, title or interest in any materials or software is transferred to you as a result of any downloading or copying. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of THPL or its licensees and suppliers and protected by Indian and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by THPL, one of its affiliates or by third parties who have licensed their materials to THPL and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of THPL and is also protected by Indian and international copyright laws.

Intellectual Property Rights

The content of the website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the website on a computer screen (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without written permission from THPL.

Accuracy of information

Product images that you see on our website are for representation only to enable you to get fair idea about the products. The actual product could vary in terms of appearance, packaging etc. The product images and description provided on the website are on ‘as is’ basis and without warranties of any kind expressed or implied. All information is believed to be accurate but is not guaranteed and subject to change. The product images, description and categories are solely provided for the purpose of your information and convenience without any expressed or implied warranties and liability of THPL. The contents of this Website do not purport to provide advice, make any offer or otherwise create or lead to the creation of any agreement or contract of sale. No reliance should be placed on any statements made on the site for any such purported relation with THPL. THPL excludes to the fullest extent permitted by law all liability resulting from your access to the site including (without limitation) any loss, (financial or otherwise) or damage resulting directly or indirectly from any such reliance. The image quality and colours of the product on the website shall depend on your monitor, we cannot guarantee that your monitor’s display of any colours will be accurate.

Personal Information

We respect your privacy. Any personal Information you provide to us in the feedback area or through any e-mail feature or a written letter or form mailed or submitted to any of our stores and offices such as name, email address, mailing address, phone number, Clubcard number which identifies the person is Personal Information. If you do not wish to provide any Personal Information, you are requested not to fill up the feedback area of the Website. All Personal Information provided by you is protected in terms of our Privacy Policy. Our Privacy policy describes the types of information we gather online and in our Stores and how we use this information. Please read this information carefully. This Privacy Policy is updated from time to time. Accordingly, you should refer this Policy from time to time. If at any time you do not agree to the terms of this Privacy Policy, please write to us and we shall delete your Personal Information with us. WE WILL PROTECT YOUR INFORMATION IN ACCORDANCE WITH OUR PRIVACY POLICY. PLEASE REFER THE PRIVACY POLICY FOR MORE DETAILS. If you use the Website by logging through your Clubcard number, you are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password or suspect any unauthorized use of your password, you should notify us by contacting us immediately through the address provided in the beginning of this agreement. If Star has reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to Star

We do not want to receive confidential, proprietary or trade secret information through this Website. Please note that any information, materials, suggestions, ideas or comments sent to the Website will be deemed non-confidential. By submitting any such information, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, and ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

You also agree and confirm:

  • To provide true, accurate, current and complete information about yourself as prompted by Star feedback form (such information being the ‘Registration Data’.
  • To maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Star has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with this Agreement, without prejudice to our right to take any other action under applicable laws without prior intimation whatsoever, we shall reject the Comment and not take cognizance thereof.
  • We are not liable, responsible and disclaim all liability for any Feedback not delivered to us. 
  • You will provide authentic and true information in all instances where such information in any Comment. We reserve the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation any details are found not to be true (wholly or partly), without prejudice to our right to take any other action under applicable laws without prior intimation whatsoever, we shall reject the Comment and not take cognizance thereof.
  • You agree and undertake that you shall not use, allow, or enable others to use the Website, or knowingly condone use of this Website by others, in any manner that is, attempts to, or is likely to:


    All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Star on or by this Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, the “Comments”) shall be and remain Star property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Star of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Star owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Star will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Star is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of spam.  Star reserves the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Website. You grant Star the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments. You agree to indemnify Star and its affiliates for all claims resulting from any Comments you submit. Star and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

    Feedback’s and comments

    The Content of the Website is provided to you “AS IS”. You may access Content for your information and personal use solely and as permitted under the Terms of this Agreement. The Website is to be used solely for your non-commercial, non-exclusive, non-assignable, non-transferable and limited personal use and for no other purposes. You must not alter, delete or conceal any copyright or other notices contained on the Website, including notices on any material you download, transmit, display, print or reproduce from the Website.
    You shall not allow any third party (whether or not for your benefit) to reproduce, modify, create derivative works from, display, perform, publish, distribute, disseminate, broadcast or circulate to any third party (including, without limitation, on or via a third party website), or otherwise use, any Content or any Intellectual Property without the express prior written consent of Star or its respective owner if Star is not the owner. Any unauthorized or prohibited use of any Intellectual Property or Content may subject you to civil liability, criminal prosecution, or both, under applicable laws. You understand that by using this Website or any services provided on the Website, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Website and any service at your sole risk and that to the fullest extent permitted under applicable law, Star and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you. In your use of the Website you will comply with all laws to your using the same.

    Terms regarding use of the Content

    No transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Star to intercept or access transmissions or private communications unlawfully. While we strive to protect your Personal Information, neither Star nor any of our service providers can ensure or warrant the security of any information you transmit to us over the internet. Any such transmission is done at your own risk.

    Data Transmission

    The Website may contain links to sites other than our own. Those sites may have their own privacy policy, or no privacy policy at all. We do not have any responsibility for those sites, and we provide these links solely for the convenience of our visitors. Such links may be to advertisers, content providers or other companies who may use our logo and/or style because of a co-branding agreement. These sites may send their own cookies to you and may collect information and use it in a way inconsistent with our Privacy Policy. We encourage you to review the privacy policies and terms of use of any third-party sites or services before providing any of them with any of your Personal Information. We do not control the content that appears on these sites nor take any responsibility for their content, nor should it be implied that the Website endorses or otherwise recommends such sites or their products or services offered. THPL is not responsible for the content of any third-party websites and does not make any representations regarding the content or accuracy of material on such websites. If you decide to link to any such third-party websites, you do so entirely at your own risk.

    Links to other Sites

    • Be libelous, defamatory, demeaning, indecent, vulgar or obscene, pornographic, sexually explicit or sexually suggestive, racially, culturally, or ethnically offensive, harmful, harassing, intimidating, threatening, hateful, objectionable, discriminatory, or abusive, or which may or may appear to impersonate anyone else;
    • Affect us adversely or reflect negatively on us, the Website, our goodwill, name or reputation or cause duress, distress or discomfort to us or anyone else, or discourage any person, firm or enterprise from using all or any portion, features or functions of the Website, or from advertising, linking or becoming a supplier or customer of ours;
    • Send or result in the transmission of junk e-mail, chain letters, duplication or unsolicited messages, or so-called spamming and phishing;
    • Be used for commercial or business purposes, including, without limitation, advertising, marketing or offering goods or services, whether or not for financial or any other form of compensation or through linking with any other website or web pages;
    • Transmit, distribute or upload programs or material that contain malicious code, such as viruses, worms, Trojan horses, spyware, or other potentially harmful programs or other material or information;
    • Gain unauthorized access to the Website, other users personally identifiable information or other computers, websites or pages, connected or linked to the Website or to use the Website in any manner which violates or is inconsistent with these Terms of Use;
    • Modify, disrupt, impair, alter or interfere with the use, features, functions, operation or maintenance of the Website or the rights of use and enjoyment of the Website by any other person, firm or enterprise; or;
    • Attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
    • Attempt to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, flooding, spamming, mail bombing or crashing;
    • Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting.
    • In the event, you use the Website, Content or Services in any manner which is in contradiction to anything stipulated in these Terms of Use, we reserve the right to disable the access to the Website to you without any prior notice or any explanation thereof.

    If you breach these Terms and Conditions and website ignores this, we shall be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

    If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

    These Terms of Use shall be governed by the laws of India and any claim or dispute between you and THPL that arises in whole or in part from the Website shall be decided exclusively by a court of competent jurisdiction located in Mumbai. If any provision of these Terms of Use is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any term of this these Terms of Use shall be deemed a further or continuing waiver of such term or any other term, and THPL’s failure to assert any right or provision under these Terms of Use shall not constitute a waiver of such right or provision THPL reserves the right to amend these Terms of Use at any time and without notice, and it is your responsibility to review these Terms of Use for any changes. Your use of the Service following any amendment of these Terms of Use will signify your assent to and acceptance of its revised terms. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

    Miscellaneous Terms

    These Terms of Use and any rights and licenses granted here-under, may not be transferred or assigned by you in any manner whatsoever without the prior written consent of THPL. However, the same be assigned by THPL without restriction.


    To the extent permitted by applicable law, you agree to defend, indemnify and hold harmless THPL, its affiliates, officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the Website; (ii) your actions or inaction or violation of any term of this Agreement; (iii) your violation of any third party right, including without limitation any copyright, proprietary, or privacy right. The indemnification obligation contained herein shall survive the Terms of Use and your use of the Website.



    The Website is provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of the Website. To the fullest extent permitted by law, THPL, its affiliates, officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the Website and your use thereof. Star or its associates or affiliates make no warranties or representations about the accuracy or completeness of the Content of this Website or the content of any websites linked to this Website and assumes no liability or responsibility for any (i) errors, mistakes, incompleteness, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Website, (iii) any unauthorized access to or use of our secure servers and/or any information stored therein, (iv) any interruption or cessation of transmission to or from our Website, (iv) any bugs, viruses, Trojan horses, or the like which may be transmitted to or through our Website by any third party, and/or (v) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted, or otherwise made available via the Website. (vi) any loss or damage, in law, contract or tort, suffered by you on account of error of judgment or otherwise made by you regarding suitability of the products or services sold or offered by Star or its Store, for any particular use or purpose. As with the use of the Service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate. These limitations shall apply notwithstanding any failure of essential purpose or the existence of any limited remedy. This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this Agreement.

    Disclaimer & Warranties